FREQUENTLY ASKED QUESTIONS

Returns

Please select carefully as we do not accept refunds or exchanges on personalised sleepwear sets.  If you have purchased sleepwear without any custom embroidery you are welcome to an exchange.

Top Drawer Collection will offer clients an exchange or refund if we deem items to be faulty but not if the damage is caused by the client.

Please email info@topdrawercollection.com with photos of the fault. This must be made within 48 hours of the product/s being delivered. If deemed faulty by our team the client must return the product/s within 7 days of delivery.

In the event of an item that has not been personalized and an exchange needs to be done, customer is liable for the arrangement of courier to return item to us for exchange.

Shipping

We ship nationwide for a flat rate of R125. Custom shipping quotes will be provided when 4 or more sets are being sent to one destination.

1) South African orders with personalization have a 5-10 working day turn-around time from the date of payment.

2) South African orders without personalization have a 2-3 working day turn-around time from the date of payment.

Packages may incur delays and/or additional taxes and duties when shipped to countries outside of SA.

Top Drawer Collection takes every effort to ensure a smooth delivery however we do not take responsibility for any delays and/or additional taxes and duties charges that may be applied via customs and duty offices in the receiving country.

As the recipient, you are liable for all import taxes and duties and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

Care Guide

  • Cold hand wash/gentle cold machine wash
  • Wash dark colors seperately
  • Use as little detergent as possible
  • Lie flat to dry
  • Cool iron inside out
  • Do not bleach or use detergents with a bleaching agent
  • Do not tumble dry
  • Do not dry clean
  • A little love

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