SHIPPING & RETURNS
LEAD TIMES ON ORDERS
We have a 5-10 working day lead time on all personalized stock on-hand orders, from the date that payment is received in our account, excluding separate shipping lead time. For all custom product orders, we have a 15-20 working day lead time, excluding shipping lead time.
LOCAL SHIPPING PROCEDURE
Local Shipping within South Africa is charged at a flat rate of R125. Our products are shipped from our warehouse in Johannesburg and delivery times may vary depending on location. You will receive an email as soon as your order has been shipped. The email will include a tracking number and link to where you can track your order.
Delivery lead time is one-three working days, with the exception of outlying areas which may go up to five working days. During sale periods, dispatch times may increase and shipping transit may take up to four working days. All packages must be signed for when delivered – please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers or to farms. If you live on a farm, please provide your closest PostNet address to which we can send your package.
At Top Drawer Collection we make use of The Courier Guy (the majority of the time, not exclusively) to ship all our packages. They are one of the most recognized and well-known courier services in SA and they offer great service. Once your package has been delivered to them it is out of our control and they will be responsible for the delivery to you. Top drawer Collection is not responsible if your order has not been delivered by the estimated delivery date once we have handed your parcel over to our courier service. If there is a delay in the delivery (due to strikes etc.) there will not be refunds, nor is Top Drawer Collection responsible for any lost or damaged parcels. Please make sure that the shipping address provided is correct. We will not be held responsible for parcels going missing because we have not received the correct address.
Please note that once the parcel has been handed over to the courier we are not responsible for theft/loss/damage during transit. Please kindly contact us if you wish to insure your package. We, unfortunately, have no control over a parcel that is with a 3rd party (courier). We are also not responsible for duties or taxes.
INTERNATIONAL SHIPPING PROCEDURE
We ship internationally using DHL as chosen at our complete discretion and amended from time to time for all orders outside South Africa. All shipments should have a DHL Tracking number.
Please allow up to 10-15 working days for your order to arrive. International orders are charged for using the DHL shipping calculator based on your location and weight of the parcel. This will be calculated at check out. Packages may incur delays and/or additional taxes and duties when shipped to countries outside of SA.
Top Drawer Collection makes every effort to ensure a smooth delivery however we do not take responsibility for any delays and/or additional taxes and duties charges that may be applied via customs and duty offices in the receiving country. As the recipient, you are liable for all import taxes and duties and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. Please see below guidance for thresholds where duties and taxes are payable. This information is provided as guidance only and is in no way binding.
Threshold Value For No Duty / Tax Collection
- Italy – 150 EUR
- Malaysia – 500 MYR
- New Zealand – GST of 15% applies to all imported items (no threshold)
- Singapore – 400 SGD
- Spain – 150 EUR (Customs duties), 22 EUR (VAT)
- Sweden – 150 EUR (Customs duties), 22 EUR (VAT)
- United Kingdom – 150 EUR (Customs Duties), 15 GBP (VAT)
- United States – 800 USD
PRE-ORDER SHIPPING PROCEDURE
We provide an approximate delivery date for pre-orders. Please note that these dates are an indication only and whilst we aim to deliver on schedule we are not responsible or liable for any delays that may occur from time to time. We accept no fault or liability for any losses you may incur due to a delay. If you have any further questions regarding shipping please contact email@example.com
RETURNS & EXCHANGES
Please read our return and exchange policy carefully before you make your purchase. If you have any queries please do not hesitate to contact us at firstname.lastname@example.org
TERMS OF RETURNS AND EXCHANGES
At Top Drawer Collection, we take great pride in our reputation for quality and great fit.
Please select orders carefully using the sizing guide as we do not accept refunds or exchanges on personalised sleepwear sets. There will be no refunds for personalized sets which size was chosen incorrectly by the client. If you have purchased sleepwear without any custom embroidery you are welcome to a store credit or exchange, unfortunately, we do not offer refunds unless there is an error or damage that occurred internally.
To exchange your non-personalised item please email our friendly customer care team at email@example.com where we will assist further. Please note that all exchanges must be returned to our head office within 7 days from receiving your order.
In the event of an item that has not been personalized an exchange needs to be done, the customer is liable for the arrangement of the courier to return the item to us for exchange and will be liable to pay the shipping cost to receive the new garment back to you.
Please note that: Top Drawer Collection checks the quality of every product prior to dispatch. In the unlikely event of a fault, Top Drawer Collection will first offer to repair any minor faults. Please contact us by email at firstname.lastname@example.org. Your email to us must disclose the fault in the item along with photographic evidence and must supply proof of purchase. This must be made within 48hrs of the product/s being delivered. If deemed faulty by Top Drawer Collection the client must return the product/s within 7 days of receiving your order. Top Drawer Collection will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired by us and that the damage is due to factory default. No exchanges or refunds will be offered if we deem that the damage to the item was caused in any way by the client.
PROMOTIONAL TERMS & CONDITIONS
Reduced products are not eligible for return, including non-personalised items.
For promotions which involve a complimentary item, said complimentary item cannot at any stage be exchanged for another item, nor refunded or returned due to a product fault.